Configure shipping
The Envíos de Mercado Libre app allows you to integrate Mercado Libre's logistics directly into your Shopify store. Your customers choose the shipping method at checkout, while you manage labels, tracking, and delivery status in one place.
To enable shipping in your store, complete the steps below.
Install the Envíos de Mercado Libre app, link your Mercado Pago account, and configure the information required to start offering shipping in your store.
Follow the steps below to install the app, link your Shopify store to your Mercado Pago account, and request that shipping be enabled.
- Go to the Shopify App Store and search for the Envíos de Mercado Libre app.
- Select it and click Install.
- Carefully review the requested permissions, then click Install again. You will be redirected to Mercado Pago.
- In the Mercado Pago admin panel for Shopify, select México as the country and click Iniciar vinculación to start the process.
- If you are already logged in to your Mercado Pago account, skip this step. Otherwise, enter your email address and password to log in.
- Click Vincular cuenta and accept the requested permissions. The process runs automatically and may take a few seconds.
- Finally, click Guardar to finish the installation.
- After installing the app, log in to your Mercado Pago account and request that Envíos de Mercado Libre be enabled.
- Choose the origin address, which is the location where packages will be picked up.
- Review the Mercado Envíos terms and request activation.
For the Envíos de Mercado Libre app to work correctly at checkout, verify and configure the following information in your Shopify store's admin.
- Customer contact method:
Go to Settings > Payments, open the Customer contact method section, select Email, and click Save.
- Customer information:
Go to Settings > Payments, then open the Customer information section. Set the "Full name" field to Require first and last name and the "Address line 2" field to Required. Also set "Shipping address phone number" to Required, then click Save.
- Address labels:
Go to Settings > Payments, open the Checkout language section, and click Edit checkout content.
Navigate to the Checkout & system tab and find the Checkout contact section. Enter Calle, número externo, número interno o referencia (opcional) in "Address1 label" and Colonia in "Address2 label", then click Save.
- Pickup service:
- Check 1 (branch postal code)
In Settings > Locations, select the pickup branch. In the Address section, click Edit and verify that the branch's postal code matches the one registered during Mercado Pago onboarding. If they differ, correct the postal code and click Save.
- Check 2 (linked inventory)
In Settings > Locations, select the pickup branch. In the branch settings, confirm that Order preparation is enabled.
Go to Products > Inventory and filter inventory by the pickup branch. Confirm that the products you sell through Mercado Libre have stock available at this location. If inventory is not assigned to this branch, edit the product and assign the inventory to the correct location.
After installing the app and completing the necessary settings in Shopify, activate it in your account. Follow the steps for the rate calculation method you use.
With automatic rates, shipping rates are calculated in real time by Mercado Libre. Learn how to activate the app for this rate model below.
- Go to Settings > Shipping and delivery > Shipping profiles > General profile.
- In the Shipping zones section, find Envíos de Mercado Libre (rates provided by the app) and click Edit shipping option.
- Confirm that Rate type is set to Calculated by the carrier or app and that Envíos de Mercado Libre is selected as the carrier.