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Check the first stepsGet the reason for the claim
GET
Products that use it:
Request's parameters
PATH
reason_id
Reason ID of the claim. A claim can be created for three general reasons:string
REQUIRED
PNR: Product not received.
PDD: Different or defective product.
CS: Purchase cancellation.
Response parameters
id
Reason ID of the claim. A claim can be created for three general reasons:string
PNR: Product not received.
PDD: Different or defective product.
CS: Purchase cancellation.
flow
Indicates which mediation flow the claim is currently in.string
mediations: Refers to the process of mediating between parties in a claim.
cancel_purchase: Involves the process of cancelling a previously made purchase.
return: Pertains to the process of returning a purchased item.
View morename
Displays the description of the reason for the claim.string
detail
Displays details about the reason for the claim.string
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Request
curl -X GET \
'https://api.mercadopago.com/post-purchase/v1/claims/reasons/{reason_id}'\
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer TEST-8971*********918-01191*********5874530a4*********4799fdf-1*********' \
Sample answer
{
"id": "PDD1",
"flow": "meadiations",
"name": "defective_item",
"detail": "El producto es defectuoso.",
"position": 201,
"filter": {},
"settings": {}
}