Get claim messages - Files and messages - Mercado Pago Developers
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Get claim messages

GET

https://api.mercadopago.com/post-purchase/v1/claims/{claim_id}/messages
This endpoint allows searching, through a valid token, messages associated with a claim.
Request's parameters
PATH
claim_id
number

REQUIRED

Claim ID. Unique identifier used to reference a specific claim in the system, essential for tracking and managing these claims.
Response parameters
sender_role
string
Person who sent the message associated with the claim.
receiver_role
string
Person to whom the message associated with the complaint was sent.
message
string
Displays the message text associated with the complaim.
translated_message
string
This displays the translated text of the message associated with the complaint.
Request
curl -X GET \
    'https://api.mercadopago.com/post-purchase/v1/claims/{claim_id}/messages'\
    -H 'Content-Type: application/json' \
       -H 'Authorization: Bearer TEST-8971*********918-01191*********5874530a4*********4799fdf-1*********' \
    
Sample answer
[
  {
    "sender_role": "complainant",
    "receiver_role": "respondent",
    "message": "Boa noite! A tampa veio com uma rachadura. Gostaria de anexar foto",
    "translated_message": null,
    "date_created": "2020-09-30T09:48:06.000-04:00",
    "last_updated": "2020-10-02T01:12:31.000-04:00",
    "message_date": "2020-10-02T01:12:31.000-04:00",
    "date_read": "2020-10-02T01:12:31.000-04:00",
    "attachments": [
      {
        "filename": "8007ee20-be67-471f-9e59-e32d9ba02fae_239628932.jpeg",
        "original_filename": "Captura de Tela 2019-07-30 a?s 09.45.40.png",
        "size": 1880609,
        "type": "image/jpeg",
        "date_created": "2020-07-22T20:43:15.000-04:00"
      }
    ],
    "status": "available",
    "stage": "claim",
    "moderation": {
      "status": "clean",
      "reason": "",
      "source": "online",
      "date_moderated": "2023-02-01T20:13:50Z",
      "date_created": "2020-07-22T20:43:15.000-04:00"
    },
    "repeated": false
  }
]