# MD for: https://www.mercadopago.com.mx/developers/es/docs/checkout-api-payments/additional-content/chargebacks.md

\# How to manage and prevent chargebacks This documentation will provide all the necessary information for managing and preventing chargebacks. ## What is a chargeback? A chargeback is generated when a \*\*customer does not recognize the charge on their debit or credit card.\*\* When this happens, the amount paid is withheld until the problem is resolved with the card-issuing institution. > NOTE > > For more information on what to do when you receive a chargeback, see \[our help page\](https://www.mercadopago.com.mx/ayuda/reclamo-comprador\_583).